Terms and Conditions

Warranty and Terms and Conditions 

Terms and Conditions for Dispatch and Freight 

These Terms and Conditions govern the dispatch and freight of all orders placed with  Salon Furniture Australia. By placing an order, you (the Customer) agree to the following  terms:

1. Dispatch Times 

1.1 Standard Orders
For all standard orders (non-palletised), the Company will process and dispatch within 1-2 business days from the date the order is placed and payment is confirmed, given the;purchased items are in stock and available. Orders placed after 12pm will not be dispatched until the following business day the earliest.

1.2 Large Palletised Order
For large palletised orders, the Company will process and dispatch within 1-3 business days from the date the order is placed and payment is confirmed, given the purchased item is in stock and available. Orders placed after 12pm will not be dispatched until the following business day the earliest.

1.3 Business Days
Business days are defined as Monday through Friday, excluding public holidays. Orders placed on weekends, public holidays or after 12pm on a business day, will be processed on the next business day.

1.4 Delays in Dispatch
While the Company strives to meet these dispatch timelines, unforeseen circumstances may occasionally result in delays. The Customer will be informed promptly if such delays occur.

2. Freight and Shipping

2.1 Shipping Costs 
Shipping costs will be calculated based on the size, weight, and destination of the order.Any applicable freight charges will be provided prior to dispatch. Freight charges can be quoted upon request, and will be applicable for 2 weeks from the date it was provided.Shipping quotes may consist of the following (*depending on the shipping method used and the items ordered):
- Freight Charge
- GST + Fuel Levy
- Pallet Fee (if item or items individually or collective add tot eh amount of 30kgs or
over)
- Tail gate Fee (if an item is palletised)
Additional fees may occur depending on the service and circumstances of the delivery.
This includes but is not limited to the following:
- Futile delivery fee
- Redelivery fee - Destination surcharge

2.2 Delivery Timeframes
The delivery timeframes are estimates and may vary depending on the shipping provider, the delivery location and4. Refunds the availability of stock. Salon Furniture Australia is not responsible for any delays caused by the courier or freight.

2.3 Tracking Information
Tracking information will be provided once the order has been dispatched. It is the responsibility of the Customer to track the delivery using the details provided.

2.4 Freight Provider
Salon Furniture Australia does not have their own delivery service, and has accounts with multiple freight providers. It is up to Salon Furniture Australia to determine the best provider out of the selected freight companies based on the conditions surrounding the order, including but not limited to: the delivery location, the quoted cost, item/s purchased, customer timeframe etc.

2.5 Customer Organised Freight
If a customer would like to organise their own freight, they are able to do so at a direct cost to themselves. Salon Furniture Australia will assist by providing carton sizing and weight. The collection of the order must occur on a business day between 7am-3pm.Please contact the sales team at sales@salonfurnitureaustralia.com.au to organise this or for more information.

3. Loss or Damage in Transit

3.1 Responsibility
Salon Furniture Australia will ensure that all orders are packaged securely to prevent damage during transit. However, Salon Furniture Australia is not liable for any loss or damage to goods that occur during shipping. Insurance options are available at an additional cost. This cost is included in the quoted total price unless specified by the
customer before conformation of the order.

3.2 TransitInsurance

3.2.1 Transit Insurance covers you from loss or damage of goods whilst they are in transit. Transit Insurance is calculated at 2% of the total invoice cost of all items included in the delivery. In the event of an incident causing damage to the product during transit, Salon Furniture Australia will cover all costs, ensuring a full replacement or replacement parts are sent out at no extra cost
to the customer as soon as available. Transit Insurance is recommended for any deliveries containing glass or porcelain as typically freight companies do not reimburse for damage to these items.
3.2.2 If a customer does not purchase transit insurance, Salon Furniture Australia is not liable for the loss or damage of product/s during transit. In the event of an incident, the Customer will have to seek compensation directly from the freight company. Any and all replacements needed in the event if an incident will need to be purchased by the Customer.

3.3 Reporting Issues
In the event of an incident occurring during transit, damaging purchased goods, the following steps must be taken:
3.3.1 Notification: The Customer must notify Salon Furniture Australia of any goods that are damaged or parts missing upon arrival within 48 hours of receiving the goods.
3.3.2 Photographic Evidence: The Customer should provide photographic evidence of any damage for assessment by Salon Furniture Australia.
3.3.3 Transit Damage: If damage has occurred during transit and visible damage is observed to the packaging, the Customer must take images of the damage prior to opening the items. *Compensation may not be available without images of the external damage.
3.4 Notification Period for Missing Items The Customer has a period of two months from the purchase date to inform Salon Furniture Australia if an item or order has not been received, unless an extended time frame has been specified and communicated to the Customer If Salon Furniture Australia is not notified within this period, we will not be able to provide a replacement or refund. This policy also applies to replacement parts.

4. Returns and Refunds

For information on returns, exchanges, or refunds, please refer to the Company’s‘Returns and Refunds Policy’.

5. Contact Information
For any questions regarding your order or these terms, please contact our customer
service team at:
• Phone: 0459 954 931
• Email: sales@salonfurnitureaustralia.com.au
• Address: 1/5 Brendan Drive, Nerang, QLD, 4211

Returns and Refund Policy
At Salon Furniture Australia, we strive to ensure that our products are of the highest quality and meet your expectations. However, we understand that issues can arise. This policy outlines your rights regarding returns and refunds for faulty or damaged products.

1. Eligibility for Returns

1.1 Faulty or Damaged Products
If your product is faulty or damaged in an irreparable way, or does not meet the description provided, you are eligible for a return. The product must be in its original packaging and condition, along with any accessories or documentation that came with it. A return request must be sent to Salon Furniture Australia within 7 days of the customer receiving the product.
1.2 Non-Returnable Items
We do not accept returns for “change of mind” or for products that are not faulty or damaged, in accordance with the ACL and ACCC Guidelines. All sales are final unless the product arrives in a defective or damaged condition.

2. How to Request a Return

2.1 Notification Period
To request a return, you must notify us within 7 days of receiving the product. To initiate a return, please contact our customer service team at sales@salonfurnitureaustralia.com.au or 0459 954 931, providing the following details:
• Invoice number
• A description of the fault or damage
• Photographic evidence of the issue
2.2 Return Approval
Once we have reviewed your return request, we will notify you via email whether your return is approved. If approved, we will provide instructions on how to return the item to us.

3. Return Shipping

3.1 Shipping Costs
For faulty or damaged products, Salon Furniture Australia will cover the cost of return shipping. You will be provided with a prepaid return label or instructions for returning
the product to us at no cost to you.

3.2 Shipping Method
Returned items must be shipped using the method and carrier specified by Salon
Furniture Australia. The customer must ensure that the product is packaged securely with similar dimensions to the product size, to avoid further damage in transit.

4. Refunds

4.1 Refund Processing
Once we receive the returned product and inspect it, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.

4.2 Partial Refunds
In some cases, only partial refunds may be granted. Examples of this are below:
- If an item shows signs of use or damage beyond the original fault reported.
- If the damage or fault is repairable through replacement part.It is up to the discretion of Salon Furniture Australia to determine the amount of the refund based on the state of the returned product and the circumstances surrounding the return.

5. Non-Refundable Items

Certain items are exempt from being refunded, including but not limited to:
• Items damaged due to misuse or improper care
• Items missing parts not due to our error
• Items damaged due to incorrect assembly

6. Exchanges

We do not offer direct exchanges. If a refund is approved, we will refund your original purchase by the original payment method or as store credit if preferred, and the Customer may place a new order if desired.

7. Contact Information

For questions or concerns regarding your return or refund, please contact our customer service team at:
• Phone: 0459 954 931
• Email: sales@salonfurnitureaustralia.com.au
• Address: 1/5 Brendan Drive, Nerang, QLD, 4211

Warranty and Repairs Policy

At Salon Furniture Australia we are committed to providing high-quality salon and barber furniture designed to last. This Warranty and Repairs Policy outlines your rights and responsibilities regarding warranty coverage, repairs, and part replacements as per the ACCC Guidelines. Your rights under this warranty are in addition to any rights you may have under the Australian Consumer Law, including statutory guarantees.

1. Warranty Coverage

1.1 Structural Warranty
We offer a 5-year limited warranty on the structural components of our salon and barber furniture, covering defects in materials and workmanship. This warranty includes frames, bases, and other structural elements that affect the functionality of the product.

1.2 Hydraulic and Vinyl Warranty
We offer a 2-year limited warranty on the hydraulic components and vinyl coverings of
our furniture. This warranty covers manufacturing defects such as leaks, loss of pressure, or material deterioration under normal use.

1.3 Electrical
We offer a 1-year limited warranty on the electrical components of our Karma Furniture and accessories. This warranty applies to defects in materials or workmanship under normal use and service.

2. Warranty Limitations

2.1 Exclusions 

The following are not covered under this warranty:
• Normal wear and tear
• Damage due to misuse, abuse, or neglect
• Modifications or repairs carried out by unauthorized parties
• Damage caused by improper cleaning, maintenance or use outside of recommended settings
• Fading, discoloration, or minor cosmetic imperfections not affecting functionality

2.2 Proof of Purchase
Warranty claims must be accompanied by proof of purchase (receipt or invoice) and fall within the warranty period specified.

2.3 Timeframe
Warranty claims will be processed within 1-3 business days from the date of claim, and completion of the process may take up to 8 weeks.

3. Warranty Claim Process

3.1 Reporting the Issue
To initiate a warranty claim, please contact our customer service team at sales@salonfurnitureaustralia.com.au or 0459 954 931, providing the following information:
• Invoice Number
• A detailed description of the issue
• Photographic evidence of the defect or damage

3.2 Claim Approval
Once we have reviewed your warranty claim and the photographic evidence, we will notify you via email whether your claim has been approved. If approved, we will proceed with the repair or replacement process.

4. Repairs and Replacement Parts

Salon Furniture Australia is committed to not contributing to a “throw away society”,fixing the issue rather than a full replacement unless it is a necessity, as is our right
according to the ACCC Guidelines.

4.1 Replacement Parts
If the issue can be resolved with replacement parts, we will make every effort to supply
the necessary components.

4.2 Repairs
If repairs are required, we will guide you through self-repair if appropriate. In some cases, we may ask for further photographic proof to assess the repair needs accurately.Salon Furniture Australia does not have an authorised service technician to aid with repairs. If the customer hires a technician to fulfill the repair, Salon Furniture Australia does not provide compensation.If repairs are required that the customer is unable to fulfill, Salon Furniture Australia may authorise the collection of the item to be repaired and returned to the customer.

4.3 Lead Time for Parts
In the event that replacement parts are not in stock, an up to 8-week lead time may be
necessary to order the parts from our suppliers. Customers will be given an estimated time of arrival, and will be supplied tracking information once the part has been dispatched.

4.4 Full Replacement
In the event a product is faulty or damaged and identified by Salon Furniture Australia as irreparable and cannot be resolved through the provision of parts, a full replacement will be sent and pickup of the original item may be organised by Salon Furniture Australia at no cost to the customer.

5. Return of Faulty Products and Parts
In the event a product is faulty, Salon Furniture Australia may request the return of the faulty part for inspection. This will help Salon Furniture Australia determine the cause of the fault and prevent the issue from occurring in the future. A charge for the replacement part will remain on the account of the customer until the item has been returned to Salon Furniture Australia.If the full product needs to be returned for repair, replacement or a refund, the customer
will be responsible for arranging the return shipment at no cost to themselves, with the assistance of Salon Furniture Australia. Please contact us for instructions on the return process, including packaging and shipping guidelines.

6. Wholesaler Warranty Process

All warranty stipulations apply to wholesalers as customers to Salon Furniture Australia.

6.1 Process
To initiate a warranty claim, please contact our team at sales@salonfurnitureaustralia.com.au with the following information:
- The original purchase invoice
- A detailed description of the issue
- Photographic and or video evidence of the issue. If an issue is repeated on multiple items, please provide images of each individual item.

6.2 Disclaimer
If a wholesaler disregards the warranty process established by Salon Furniture Australia for customers who have purchased Karma products, they will thereby invalidate any claims or processes related to warranty services offered by Salon Furniture Australia.Consequently, the wholesaler will be solely responsible for providing the customer with alternative options for proceeding, without any financial compensation or involvement guaranteed from Salon Furniture Australia.

7. Non-Warranty Repairs

For repairs required outside the warranty period or for issues not covered by the warranty, we can provide repair services at an additional cost. Please contact our customer service team for an estimate.

8. Contact Information

For any questions regarding warranty claims, repairs, or replacements, please contact us at:
• Phone: 0459 954 931
• Email: sales@salonfurnitureaustralia.com.au
• Address: 1/5 Brendan Drive, Nerang, QLD, 4211