Frequently Asked Questions
Ordering & Payments
We accept major credit cards, PayPal, bank transfer, and selected Buy Now Pay Later options including Afterpay ZipPay & Klarna. All payments are processed securely through trusted payment providers.
Absolutely. A tax invoice will be emailed to you once your order has been processed.
We may offer flexible payment or lay buy solutions on selected purchases. Please contact our team to discuss available options for your salon setup.
Shipping & Delivery
Yes, we deliver salon furniture and equipment across Australia, including metro, regional, and remote areas.
Delivery times vary depending on your location and the item ordered. Most in stock items are dispatched within 1–3 business days, with delivery generally taking:
Metro areas: 2–7 business days
Regional areas: 5–10 business days
Bulky or rural freight items may require additional transit time.
Shipping costs are calculated based on your location and the size of your items.
Yes. Once your order has been dispatched, you will receive tracking details via email so you can monitor your delivery.
Yes, we deliver to both residential and commercial addresses Australia-wide.
Our standard delivery service is a door-to-door service only. This means your order will be delivered to the entrance of your salon, business, or home. Delivery drivers are unable to move furniture into rooms, carry items up staircases or small lifts, unpack products, or remove packaging and rubbish.
Product Information
Yes. Our salon and barber furniture is designed for professional commercial use and built to withstand the demands of busy salon environments.
Many of our salon chairs feature professional hydraulic pump systems for smooth height adjustment. Product specifications are listed on each product page.
Our chairs are manufactured using high-quality materials including heavy-duty frames, premium vinyl upholstery, and high-density foam cushioning for comfort and durability.
Assembly requirements vary depending on the product. Some items arrive fully assembled, while others require minor assembly. Assembly details are included on each product listing on our website.
Yes, replacement parts are available for many of our products. Please contact our support team with your order details and product information for assistance.
Yes, our salon basins are designed to suit Australian plumbing standards. We recommend installation by a licensed plumber to ensure correct setup and compliance. Please note that failure to use a licensed plumber may void the product warranty.
Returns & Warranty
Yes, all our products are backed by a manufacturer’s warranty for added peace of mind. Warranty periods may vary depending on the product, and full warranty details can be found on each individual product page.
We accept returns on eligible items in accordance with Australian Consumer Law. Returned items must be unused, in their original, unopened packaging, and returned within the specified return period. Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.
Change-of-mind returns may be accepted on selected items, subject to approval and a restocking fee will apply. Freight charges are non-refundable and freight costs back to us are the responsibility of the buyer.
Please contact us via the warranty page on our website as soon as possible with photos and a description of the issue. We’ll assess the problem and provide a suitable solution promptly.
General Questions
We welcome customers to visit our showroom located in Nerang, Gold Coast. Please contact us to confirm if there is a particular item you wish to view so we can ensure we have the stock on show and in stock.
We’re committed to supplying high-quality salon furniture at competitive prices, backed by reliable customer service and Australia-wide delivery. Our goal is to help salon owners create professional, stylish, and functional spaces with confidence.
We supply both salon professionals and individual customers across Australia.
To set up a trade account, please head to the Account section on our website and select Trade Account during the registration process. Once submitted, our team will review your application and contact you if any additional information is required.
Yes, we welcome partnerships with wholesalers, online retailers, and businesses looking to list and sell our products through their own website or store. We offer wholesale pricing and ongoing supply support for approved reseller accounts. If you are interested in becoming a reseller or listing our products online, please contact our team to discuss partnership opportunities and account eligibility.
